We offer 24/7 Support 365 Days a year. Our support offerings are outlined below:
Our SLA options gets you support for all your IT equipment(hardware or software) on site at a set monthly cost, but still gives you the flexibility of choice. You get to choose how many hours you want for server related incidents or how many hours for non-server related incidents. And your hours are at discounted rates. Also, SLA customers can choose from a 4, 6 or 8 hour response time. All customers have access to our helpdesk system to log calls. Emergency response and after hour response are charged at 1.5x your normal SLA rate.
With ad-hoc support you get an engineer when you need one. All customers have access to our helpdesk system to log calls. Our engineers will be available to you 24/7 and you are billed on a per hour basis. Server incidents and non-server incidents are billed at different prices. After hour rates and emergency response rates are 2x that of your normal hours. Engineers response time will be determined by availability and our helpdesk will let you know of the expected response time when a call is logged.
With On-Site support, have your own dedicated engineer based at your company every day of the week. We will find a suitable engineer to ensure that your infrastructure is adequately supported and have them placed at your company for a whole working month. The engineer will be managed by us, but reports directly to you. The engineer will work the same hours that your company works. And you get a set number of free after hour calls.